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2019 R7 platinum sound Bluetooth background noise
Posted: Sun Apr 07, 2019 8:49 pm
by Bradydonohue
When playing music through bluetooth in our 2019 R7 with Platinum sound, we receive a background noise its like a weird clicking noise. This happens with no volume on t all and all the way up until you turn the music loud enough to drown out the noise. This has been happening since the factory, is this normal, or is this something to file a warranty claim for? TIA
Re: 2019 R7 platinum sound Bluetooth background noise
Posted: Sun Apr 07, 2019 9:29 pm
by tkrahn
I had a similar problem with my 2019 R5 surf. The dealer installed a filter and it has been perfect since then
Re: 2019 R7 platinum sound Bluetooth background noise
Posted: Mon Apr 08, 2019 10:24 am
by Bradydonohue
tkrahn wrote: Sun Apr 07, 2019 9:29 pm
I had a similar problem with my 2019 R5 surf. The dealer installed a filter and it has been perfect since then
Filter? Didnt know that was a thing, how much did it cost
Re: 2019 R7 platinum sound Bluetooth background noise
Posted: Mon Apr 08, 2019 11:21 am
by JTinMO
Check the gain settings on the amplifier as well. You can get static and other noises if it's turned way up. I would think they would tune them before handing over the keys, but you never know.
I'm sure they are focused on everything else. As long as the stereo plays music, it checks the boxes.
Also, if it's only through bluetooth and not for the radio or hard connected device, I would start there. Maybe interference?
Re: 2019 R7 platinum sound Bluetooth background noise
Posted: Sun Apr 14, 2019 9:19 pm
by tkrahn
The filter was installed for free by the dealer. Huge difference in the sound
Re: 2019 R7 platinum sound Bluetooth background noise
Posted: Sun Apr 14, 2019 9:27 pm
by Big Block Power
I bet they don't use the same grd spot on the whole stereo system. Maybe I'm wrong but?